SWANSH Sarees — Return & Exchange Policy

Effective Date: 14 October 2026

At SWANSH Sarees, we carefully select, inspect, and package every saree to ensure it reaches you in excellent condition. We are committed to providing an elegant, transparent, and trustworthy shopping experience.

We request that customers carefully review the product photographs, descriptions, colors, fabric details, and specifications before placing an order.

Important: SWANSH Sarees does not accept returns or exchanges for change of mind, personal preferences, or customer-selected color and design changes. Returns and exchanges are accepted only for eligible product-related issues, subject to this policy and applicable consumer protection laws.

We strongly recommend recording a complete and continuous unboxing video while opening the package. This helps us investigate claims involving damaged, defective, missing, or incorrect products. Where an unboxing video is unavailable, genuine complaints will still be reviewed using other relevant evidence.

1. 3-Day Return Policy

SWANSH Sarees provides a 3-calendar-day return request window from the date of delivery for eligible product-related issues.

Returns may be requested for:

● Manufacturing defects in the saree.

● Products damaged during transit.

● Incorrect sarees delivered.

● Missing blouse pieces or other components included in the product description.

● Significant differences between the product received and its advertised description, design, fabric, color, pattern, or specifications.

To qualify for a standard return:

● The request must be submitted within 3 calendar days of delivery.

● The saree must not have been worn, washed, altered, or damaged by the customer.

● Original tags, labels, packaging, and accompanying items should be retained.

● The customer must provide the order number or valid proof of purchase.

● Supporting photographs and an unboxing video, if available, should be submitted.

The above conditions will be applied reasonably according to the nature of the reported issue.

Returns for change of mind, personal dissatisfaction, or preference-based color or design changes are not accepted.

The 3-day period is our standard reporting window and does not restrict statutory remedies available under applicable consumer protection laws.

2. How to Request a Return

Customers should contact SWANSH Sarees as soon as an eligible issue is discovered, preferably within 48 hours and within the standard 3-calendar-day return window.

WhatsApp: +91 9594865167
Email: swanshsarees@gmail.com
Website: https://www.swanshsarees.com

Please provide:

● Order number

● Registered name and contact number

● Reason for the return request

● Clear photographs of the product and the reported issue

● A complete and continuous unboxing video, if available

Our team will acknowledge the request within 48 hours and provide further instructions after an initial review.

Customers should not ship products back without receiving return instructions from SWANSH Sarees.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or materially misdescribed saree, please contact us promptly.

Our team will review the reported issue using the information and evidence provided.

Once the issue is verified, we will offer an appropriate remedy in accordance with applicable consumer protection laws, which may include:

● Replacement with the same product, subject to availability.

● Refund to the original payment method.

● Another mutually agreed resolution.

For verified seller-related issues, approved return shipping and replacement delivery will be arranged at no additional cost to the customer.

If the same product is unavailable, an appropriate refund will be provided. Store credit or an alternative product may be offered only with the customer's agreement.

4. Return Shipping Charges

For eligible and approved returns, the following shipping arrangements apply:

Return Reason	Shipping Charges
Incorrect saree delivered	Free return pickup and replacement shipping
Verified manufacturing defect	Free return pickup and replacement shipping
Verified transit damage	Free return pickup and replacement shipping
Material difference from advertised product	Free return pickup and replacement shipping
Missing advertised product component	Free return pickup and replacement shipping
Change of mind or personal preference	Not eligible for return
Request for another color or design	Not eligible for exchange

Self-Shipping Conditions

Where reverse pickup is unavailable, customers may be requested to return the product using a reliable, trackable courier service.

For approved seller-related issues, reasonable return shipping expenses will be reimbursed, ordinarily up to ₹150.

If reasonable shipping expenses exceed ₹150, customers should contact our team for prior approval of the additional amount.

Customers will not be required to bear reasonable return shipping costs for verified seller-related issues.

5. Refund Policy

Once the returned saree is received, our quality control team will inspect it and verify the reported issue.

Customers will be informed of the refund decision.

For approved refunds:

● Refunds will ordinarily be initiated within 5–7 business days after successful inspection and final approval.

● Refunds will be processed to the original payment method wherever technically possible.

● The time required for the refund to appear in the customer's account may depend on the bank or payment provider.

● For verified seller-related issues, no return shipping deductions will be made.

● Applicable original delivery charges will also be refunded where required.

● Store credit will not be substituted for a monetary refund without the customer's agreement.

If a refund to the original payment method is unavailable, our team will coordinate an appropriate alternative refund method.

All accepted refunds will be processed within applicable legal timelines.

6. Exchange Policy

SWANSH Sarees accepts exchanges only for eligible product-related issues.

Exchanges may be approved for:

● Manufacturing defects.

● Products damaged during transit.

● Incorrect products delivered.

● Material discrepancies between the received product and its advertised description.

Exchange Conditions

● Exchange requests should be submitted within 3 calendar days of delivery.

● The product must not have been worn, washed, altered, or damaged by the customer.

● Original tags, labels, packaging, and accompanying items should be retained.

● The reported issue must be verified.

● Replacements are subject to product availability.

For approved seller-related exchanges, return and replacement shipping will be provided at no additional cost.

Exchanges for personal preference, a different color, a different design, or change of mind are not accepted.

If an identical replacement is unavailable, an appropriate refund or another mutually agreed resolution will be provided.

Nothing in this section restricts applicable statutory consumer remedies.

7. Non-Returnable Items

The following products and situations are not eligible for voluntary returns or exchanges:

Used or Worn Sarees: Products worn, washed, stained, perfumed, or damaged after delivery.
Altered or Customized Sarees: Products altered through fall stitching, pico work, blouse stitching, or customer-requested customization.
Change-of-Mind Purchases: Products customers no longer wish to keep due to personal preferences, including a preference for another color, design, fabric, or style.
Sale and Clearance Items: Products specifically identified as final sale or non-returnable, except where statutory remedies apply.
Missing Tags or Components: Products returned without original tags, labels, blouse pieces, or accompanying items, where the omission prevents reasonable verification and is not related to the reported defect.
Minor Color Variations: Slight color differences caused by lighting, photography, or screen display settings.
Customer-Caused Damage: Damage caused by improper handling, washing, ironing, storage, or alterations after delivery.
Late Voluntary Requests: Requests outside the standard return period that do not involve an applicable statutory consumer remedy.

Important: These exclusions do not override customers' legal rights concerning defective, damaged, incorrect, or materially misdescribed products.

8. Color and Design Disclaimer

At SWANSH Sarees, we make every effort to accurately represent the colors, designs, textures, motifs, borders, and craftsmanship of our sarees.

Color Variations

Our product photographs are captured in natural daylight to represent the saree's appearance as accurately as possible.

Slight color variations may occur due to photography, lighting conditions, screen brightness, device settings, and individual display configurations.

Minor differences caused solely by these factors are not considered manufacturing defects.

Design and Weaving Variations

Certain sarees may feature subtle variations in weaving, thread placement, motifs, or texture due to traditional weaving techniques and fabric characteristics.

Such minor variations are part of the product's craftsmanship and are not ordinarily considered manufacturing defects.

Product Representation

We strive to ensure that every saree delivered matches the product description, photographs, and advertised specifications.

Significant differences in the actual fabric, color, design, pattern, or specifications will be reviewed under this policy.

Customer Assurance

Customers are encouraged to carefully review product photographs and descriptions before purchasing.

For clarification regarding colors, fabric, designs, or other product details, please contact us before placing an order.

9. Return Approval Process

All return and exchange requests are reviewed through the following process.

Step 1 — Request Submission

The customer submits the return request with order details, photographs, and any available unboxing video.

Step 2 — Initial Review

Our team reviews the reported issue and supporting information.

The customer is informed whether the request is provisionally approved or whether additional details are required.

Step 3 — Return Pickup

For provisionally approved returns, SWANSH Sarees will arrange reverse pickup wherever available or provide appropriate self-shipping instructions.

Step 4 — Quality Inspection

After receiving the returned saree, our team will inspect:

● The reported manufacturing defect, damage, or discrepancy.

● Product condition.

● Original tags, labels, and accompanying items.

● Any signs of customer-caused damage or alteration.

● Available supporting evidence.

Step 5 — Final Decision

Customers will ordinarily be notified of the final decision within 3 business days after the returned product is received.

If the claim is rejected, we will communicate the reason and explain the available next steps, including return shipment of the product where appropriate.

Step 6 — Refund or Replacement

Once the claim is approved, the applicable refund or replacement will be processed according to this policy.

SWANSH Sarees may investigate suspected fraudulent claims and reject requests that are demonstrably ineligible, subject to applicable consumer protection laws.

10. Customer Support and Grievance Redressal

For assistance with returns, exchanges, refunds, or order-related concerns, please contact:

SWANSH Sarees

Website: https://www.swanshsarees.com
Email: swanshsarees@gmail.com
WhatsApp: +91 9594865167

Grievance Officer: [Insert name]
Grievance Officer Email: [Insert email address]
Business Address: [Insert business address]

Customer complaints will be acknowledged within 48 hours and redressed within one month of receipt, in accordance with applicable e-commerce consumer protection requirements.

Customers may request escalation through the grievance officer if they are dissatisfied with the initial resolution.

11. Policy Updates and Consumer Rights

SWANSH Sarees may revise this policy periodically to reflect operational requirements or changes in applicable law.

The policy applicable to an order will ordinarily be the version made available at the time of purchase, subject to applicable legal requirements.

Nothing in this policy excludes or restricts statutory consumer rights under Indian law.

Thank you for choosing SWANSH Sarees.

SwanshSarees — Woven for the modern woman you are.