Shipping & Delivery Policy

SWANSH Sarees — Woven for the modern woman you are.

At SWANSH Sarees, every saree is thoughtfully selected, carefully inspected, and securely packed to ensure it reaches you in excellent condition.

1. Shipping Coverage

We offer delivery across India to PIN codes serviceable by our logistics partners.

All orders are dispatched from Mumbai, Maharashtra, through Shiprocket and its associated courier partners.

International shipping is currently unavailable.

2. Shipping Charges

We offer FREE standard shipping across India on all orders placed through our official website, www.swanshsarees.com, subject to delivery serviceability.

We currently accept prepaid orders only. Cash on Delivery (COD) is not available.

3. Order Processing and Dispatch

Orders are generally processed and dispatched within 1–2 business days after successful payment confirmation.

Sundays and public holidays are excluded from business days. Dispatch may take longer during festivals, promotional periods, or unforeseen operational circumstances.

4. Estimated Delivery Timelines

Once dispatched, the following delivery timelines generally apply:

Location	Estimated Delivery
Mumbai and nearby areas	1–3 business days
Metro cities	3–5 business days
Other cities and towns	4–7 business days
Remote locations	5–10 business days

These are indicative timelines, not guaranteed delivery dates. Actual delivery depends on the courier partner, destination PIN code, and prevailing logistics conditions.

5. Shipment Tracking

Once an order is shipped, customers will receive tracking information through their registered contact details, where notification services are enabled.

Customers can track shipments using the Air Waybill (AWB) number or tracking link provided.

6. Delivery Attempts and Failed Deliveries

Our courier partners may make multiple delivery attempts if the customer is unavailable or the initial delivery attempt is unsuccessful.

The number of attempts depends on the courier partner and the reason for non-delivery.

Customers are requested to provide accurate addresses and remain reachable on their registered contact numbers.

If delivery is unsuccessful, SWANSH Sarees will make reasonable efforts to coordinate a reattempt where available.

7. Return to Origin (RTO)

If a shipment cannot be delivered due to repeated unsuccessful attempts, incorrect address information, or customer refusal, it may be returned to SWANSH Sarees.

Once the shipment is returned and reviewed, we will contact the customer regarding reshipment or an applicable refund.

Any proposed additional reshipping charges resulting from customer-provided incorrect information will be communicated in advance. No charges will be deducted from a refund without a valid contractual or legal basis.

8. Delivery Delays

Delivery may be affected by weather, transportation disruptions, courier operational issues, regional restrictions, or other circumstances beyond our reasonable control.

If a shipment is delayed, customers may contact SWANSH Sarees for assistance. We will coordinate with the logistics provider to investigate and resolve the issue.

Applicable customer cancellation and refund rights remain unaffected.

9. Damaged or Tampered Packages

If your parcel appears damaged, opened, or tampered with, please photograph the packaging and contact our support team.

We strongly recommend recording a continuous unboxing video as evidence of the parcel's condition and contents.

Customers are requested to report damaged, defective, or incorrect products within 3 days of delivery wherever possible.

Claims will be handled under our Return & Exchange Policy and applicable consumer protection laws. The absence of an unboxing video or reporting after the requested period does not automatically extinguish statutory rights.

10. Lost or Missing Shipments

If a shipment is lost in transit before successful delivery, SWANSH Sarees will arrange an appropriate replacement or refund.

If tracking indicates delivery but the customer has not received the parcel, we will investigate with the courier partner and seek delivery confirmation.

11. Cancellation and Returns

Cancellation requests may be submitted before dispatch.

Once dispatched, cancellation may be subject to the shipment's status and applicable consumer rights.

We do not accept voluntary change-of-mind returns. Defective, damaged, incorrect, or materially misdescribed products remain eligible for applicable remedies under our Return & Exchange Policy and Indian law.

For approved claims involving a product defect or an error attributable to SWANSH Sarees, we will arrange or reimburse reasonable return shipping costs.

12. Contact Us

For shipping, tracking, or delivery assistance, please contact:

SWANSH Sarees

Website: www.swanshsarees.com

Email: swanshsarees@gmail.com

Please include your order number when contacting us.

SwanshSarees — Woven for the modern woman you are.